Permanently delete your Tușe account.
Deletion removes your profile, booking history and saved details from Tușe. It cannot be undone. This page explains exactly what is removed, what we are required to keep, and how to do it.
Finish or cancel any active booking, and withdraw any wallet balance. You cannot delete an account while money is held in escrow or a job is in progress.
What happens when you delete
Your account is deactivated immediately. You are signed out on every device, you stop appearing in search, and no one can book you or message you.
Full deletion of your personal data completes within 30 days. We do not keep a hidden copy of your profile after that, except for the specific records listed below that Nigerian law requires us to retain.
Permanently removed
- Your name, phone number, email address and profile photo
- Saved addresses and location history
- Booking history visible in your account
- In-app messages you sent and received
- Payment methods stored with our payment partner
- Device tokens and push notification settings
- Marketing preferences and any consent you gave
- Artisans: your public profile, portfolio photos, service categories and working radius
Retained, and why
Some records cannot be deleted on request. These are kept because the law requires it, not because we want them. Retention periods are set out in full in our privacy policy and Clause 28 of the terms.
| Record | Kept for | Reason |
|---|---|---|
| Transaction and payment records | [6] years | Record-keeping under the Companies and Allied Matters Act 2020 and tax legislation |
| Identity and verification records | [5] years after closure | Anti-money-laundering requirements |
| Dispute and complaint records | [3] years after resolution | Establishing or defending legal claims |
| Fraud and safety records | As long as necessary | Preventing a removed account from simply returning |
| Reviews you wrote | Indefinitely, anonymised | Deleting them would distort another person's rating |
Anything retained is stored with restricted access and is not used to market to you.
This cannot be reversed
There is no grace period and no recovery option. Once deletion is processed, your history, ratings and verification status are gone. If you sign up again later you start from zero — and as an artisan that means completing verification from the beginning.
Bookings, money and rewards
Active bookings
You cannot delete your account while a booking is confirmed, in progress, or in dispute. Closing an account does not cancel bookings already confirmed or amounts already owed. Complete or cancel each one first.
Wallet balance
Withdraw your balance before you request deletion. On termination, undisputed wallet balances are paid out to your verified bank account, less any amounts owed to us or to customers, and subject to any hold for pending disputes or chargebacks.
Loyalty points and credits
Points and credits have no cash value, are non-transferable, and are forfeited on deletion. They cannot be paid out.
How to delete your account
Option 1 — In the app (fastest)
This is the quickest route and confirms your identity automatically.
- Open Tușe or Tușe Artisan.
- Tap Account in the bottom navigation.
- Scroll to Delete Account.
- Read the summary of what will be removed.
- Confirm. You will be asked to re-enter your PIN or complete an OTP check.
Your account is deactivated the moment you confirm.
Option 2 — By email
If you cannot access the app, email support@tuse.ng from the email address on your account, with the subject line "Account deletion request".
Include the phone number registered to the account. We will verify it is you before doing anything — we will never delete an account on an unverified request. Expect a reply within one business day.
Frequently asked questions
Can I recover my account?
No. Deletion is permanent and cannot be reversed. Once processed, your profile, booking history, saved addresses and reviews are removed and cannot be restored — even if you sign up again with the same phone number.
How long does deletion take?
Deactivation is immediate. Full deletion of personal data completes within 30 days. Records we are legally required to keep are retained for the periods in the table above.
What happens to my bookings?
You cannot delete while a booking is active or funds are in escrow. Complete or cancel every open booking first. Closing an account does not cancel confirmed bookings or clear amounts owed.
What happens to my reviews?
Reviews you wrote are anonymised rather than deleted. Your name and photo are removed, but the rating stays attached to the artisan. Removing it would distort a record other customers rely on to make a safe choice.
What information is retained?
Transaction records, identity and verification records, dispute records, and fraud and safety records — each for the period in the table above. These are legal obligations under Nigerian law, not a Tușe preference.
Can I create another account later?
Yes. Nothing carries over: no history, ratings, verification status or loyalty points. Artisans must complete verification again from the beginning.
I only want to stop notifications — do I have to delete?
No. You can turn off notifications and marketing in Account → Settings, or withdraw marketing consent by emailing support@tuse.ng. Deleting is permanent; turning off notifications is not.
I hold both a customer and an artisan account.
They are separate accounts and are deleted separately. Deleting one does not delete the other. Repeat the steps in each app.
Still deciding?
If something went wrong, deleting your account is not the only option — and it is the one you cannot undo. If a booking went badly, tell us and we will look at it. If you want a break, turning off notifications keeps your history intact.
Ready to delete?
Open the app and go to Account → Delete Account. If you cannot reach the app, email us from the address on your account and we will verify you first.